Yes. You have it in you to be good to consumers, customers and people. Everybody has. The question is, how long or how much before it wears off? Are you a demon the customer rather not wish to confront much or confront at all. And does it get worse when you are into 'Peak Traffic Handling'?
Most behind-the-counter humans are good to you when you are the only business they have. There are ten tending to you then. But no sooner than the busy-ness increases, do they drip-dry their syrupyness.
Handling Peak traffic without a change in attitude could be that 'edge' which many don't offer. If the alibi is 'too many people to tend in too less a time', Consumercy says, " Consumers whine about sluggish processes. A sad system shows. Consumers rarely complain if it's good service that's taking the extra time. It shows that they can expect the same"
Point: Pity. Ray Kroc's establishment has played up to speed to forego friendliness. It's just so evident at any Mc D's. Chez Monique' in Garden City is contrarily worth the wait.
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